Claims Information

The true test of an insurance policy is how it responds in the event of a claim. Our dedicated claims team are on hand to provide a high quality support service when our clients need it most.

Independent advice is essential when making a claim as it is crucial that a client understands the extent to which their policy should respond to any loss that occurs and how an appropriate and speedy settlement of the claim from the insurer can be achieved.

Our claims team work closely with our clients to navigate the claims process and are tasked to keep them informed of the progress and likely outcome of the claim.

In summary, our Partner Insurer’s Aviva’s claims service offers:

• Same day motor and property settlements by own surveyors and engineers
• Guaranteeing commercial customers on the road using approved repairs
• Personal claims managers who will own your claim from start to finish
• Dedicated claims relationship managers to support college customers
• Tough on fraudulent claims – through leading ‘Road to Reform’ programme
• 70%+ litigation success rate, defending whiplash and cash for crash claims.

Widely regarded in the Industry and ‘Number One for Claims’. Having been voted:

1st for best claims service in commercial and personal lines in the Insurance Age Sentiment survey General Insurer of the Year for the past 3 years